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Troubleshoot Payne

Troubleshoot Payne

Start with the observable symptom. Preserve durable evidence and run a read-only check before a reset or retry.

Symptom or codeImpactFirst diagnosticRecovery guide
gms-unreachable, authentication-failed, permission-denied, mcp-unavailableCurrent catalog evidence is unavailableOpen Connection and rerun the capability checkDataHub setup
capability-missing, Capability limitedSome evidence-dependent actions are unavailableInspect the named missing capabilityConnection limitations
Inference not configured, authentication, model, timeout, tool, or structured-output errorAgent interpretation or artifact generation cannot completeRun Check inferenceInference troubleshooting
PostgreSQL unavailable or migrations missingDurable state and jobs cannot be trustedOpen Health and inspect database readinessDatabase recovery
lease-expired, worker-recovery-exhaustedQueued work is delayed or failedCheck worker health and latest attemptWorker leases
Monitoring degradedPrior approval is not currently verifiedInspect latest monitoring run and dependenciesMonitoring recovery
Notification delivery failedThe in-app delivery record is unsentInspect attempt count and last errorNotification outbox
Artifact validation or integrity failurePatch cannot progress to review/applicationInspect the first failed row or checksumMigration artifact recovery
Sandbox baseline, application, or re-ingestion failureAccepted work is not verified as appliedInspect the failed stage before retryingSandbox recovery
Write-back rejected or fresh read mismatchDataHub result remains incompleteInspect the immutable mutation stepDataHub write-back

When reporting an unresolved issue, include the safe error code, route, Payne version, operating mode, latest attempt timestamp, and redacted service status. Never include tokens, keys, credential-bearing URLs, raw private queries, or provider payloads.

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