Troubleshoot Payne
Start with the observable symptom. Preserve durable evidence and run a read-only check before a reset or retry.
| Symptom or code | Impact | First diagnostic | Recovery guide |
|---|---|---|---|
gms-unreachable, authentication-failed, permission-denied, mcp-unavailable | Current catalog evidence is unavailable | Open Connection and rerun the capability check | DataHub setup |
capability-missing, Capability limited | Some evidence-dependent actions are unavailable | Inspect the named missing capability | Connection limitations |
| Inference not configured, authentication, model, timeout, tool, or structured-output error | Agent interpretation or artifact generation cannot complete | Run Check inference | Inference troubleshooting |
| PostgreSQL unavailable or migrations missing | Durable state and jobs cannot be trusted | Open Health and inspect database readiness | Database recovery |
lease-expired, worker-recovery-exhausted | Queued work is delayed or failed | Check worker health and latest attempt | Worker leases |
| Monitoring degraded | Prior approval is not currently verified | Inspect latest monitoring run and dependencies | Monitoring recovery |
| Notification delivery failed | The in-app delivery record is unsent | Inspect attempt count and last error | Notification outbox |
| Artifact validation or integrity failure | Patch cannot progress to review/application | Inspect the first failed row or checksum | Migration artifact recovery |
| Sandbox baseline, application, or re-ingestion failure | Accepted work is not verified as applied | Inspect the failed stage before retrying | Sandbox recovery |
| Write-back rejected or fresh read mismatch | DataHub result remains incomplete | Inspect the immutable mutation step | DataHub write-back |
When reporting an unresolved issue, include the safe error code, route, Payne version, operating mode, latest attempt timestamp, and redacted service status. Never include tokens, keys, credential-bearing URLs, raw private queries, or provider payloads.
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